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THE IMPORTANCE OF A COMFORTABLE MOUTHGUARD
Over the years of working with amateur and professional athletes in a wide range of sports, we understand the importance of having a comfortable mouthguard that stays in place on the teeth. If the mouthguard is uncomfortable and not held in place, it is distracting and takes away from the protection value and enjoyment of your sport.
Traditional boil & bites can be bulky and can lose their retention value soon after purchase, thereby hindering breathing and speech. We believe that a custom fitted mouthguard should be affordable and that you should not compromise safety and the enjoyment of your sport just because it is too expensive. With the time and energy invested in your sport, a comfortable custom fitted mouthguard is well worth the small investment.
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MaxxGard Combat or MaxxGard Flex: which type of mouthguard should I order?The type of mouthguard you should purchase depends on the firmness level and thickness you require for your sport. They are both very comfortable to wear and provide proper shock absorption. The MaxxGard Combat is made to absorb direct striking blows using firm plastic material. The MaxxGard Flex is made with more flexible and thinner material for non-combat sports.
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I do sports which fall in categories for both the Combat and Flex mouthguards. Which one do I choose?We recommend the MaxxGard Combat for athletes who participate in both combat and non-combat sports. Another option would be to purchase our Combat/Flex Bundle. You can choose a mouthguard of each type and get $50 off the second mouthguard when the same impression is used for both. See our shop page for details.
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What materials are the mouthguards made of?As a dental lab, we use non-toxic material designed for mouthguards called ethyl vinyl acetate or EVA. All materials are safety-approved and come from professional dental industry suppliers.
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How long will the mouthguard last?How long a mouthguard lasts depends on the age of the athlete, the frequency of use and the care given. Mouthguards can last anywhere between 6 months (child athletes) to a few years (adults). If for whatever reason you feel that the mouthguard is not comfortable when you receive it, please contact us and we'll solve the issue to your satisfaction.
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Do you provide mouthguards for lower teeth instead of upper teeth?This is an option. Please contact us directly to make arrangements.
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How thick are the mouthguards?The MaxxGard Combat is made through the lamination of a 4 mm and a 2 mm layer of material. When stretched over the models, the resulting thickness is approximately between 4 mm and 5 mm. The MaxxGard Flex is made through the lamination of a 3 mm and a 2 mm layer of material. When stretched over the models, the resulting thickness is approximately between 3 mm and 4 mm.
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Can I talk while wearing my custom-fit mouthguard?Yes, because of the fit and limited material at the palate, you can talk and breathe easily.
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Can I mold my bottom teeth into my MaxxGard mouthguard?Yes, your MaxxGard mouthguard will come with instructions and the following link to our instructional video. This will guide you through the easy, do-it-yourself process of molding the bottom bite marks into your mouthguard to increase the comfort level.
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Does my mouthguard come with a case?Yes, all MaxxGard mouthguards come with a durable plastic case for storing your mouthguard safely and keeping it clean.
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Do you make custom-fit mouthguards for kids? How long does the mouthguard last since their teeth are still growing?Yes, as long as you can take the impression, we can make the mouthguard. If there are missing teeth, we build a tooth on the model to create space in the mouthguard for the emerging adult tooth. You should wait for any loose teeth to fall out before taking the impression. Because of the changing mouth size, you can expect a mouthguard lifespan between 6 months to a year.
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Do you keep the mold of my teeth if I decide to get another mouthguard at a later date?Repeat customers can save time and money! We archive your model, so if you've had no change to your dentition, contact us to reorder and save $50 off the price of your new mouthguard. You also save time since we can start production of your mouthguard right away instead of having to wait until we receive your impression. You can also take advantage of our special pricing of $50 off the second mouthguard when buying two mouthguards at the same time, using the same impression. This pricing is available as an option when you purchase your MaxxGard Combat or MaxxGard Flex. You can also combine our products by selecting our Combat/Flex Bundle option (single colour panel or two/three colour panels)
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How do I take my teeth impression?We will mail your self-impression kit to you. The impression kit has everything you will need to take your impression, including a dental impression tray, impression putty and a return envelope. The kit also includes detailed instructions on how to take your teeth impressions or you can check out the impression taking process on the impression instruction video. The entire process only takes about 10 minutes.
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Can I order a kit if I have braces or certain other dental conditions?Unfortunately, our kit cannot be used with braces, other orthodontic appliances and some dental conditions. When the putty hardens to create a precise impression, your appliance could be damaged or dental condition worsened, upon removal of the impression material. Please wait until your appliance is removed or dental condition is permanently repaired before ordering a kit. Please do not order our kit if one of the following conditions applies to you. As this list cannot be comprehensive, if you are unsure about your specific dental condition, please contact us for more information. Upper braces Palate expander Loose teeth Loose fillings Full upper dentures Unfinished dental work Temporary upper crowns / bridges
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What if the largest impression tray in my kit is too small?We try to accomodate as many arch sizes as possible by including three sizes of impression trays in each kit. The largest tray can be modified to fit a larger arch. Please contact us and we will walk you through the process. If, before ordering, you already know you have an extra large bite (arch size), let us know by including a note in the field provided when you place your order.
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What if I make a mistake while taking my impression?In your kit, you will receive enough putty for two impression attempts. Once you have taken your first impression, send a picture of your impression to us at info@maxxgard.com or by text to (514) 945-1895. Please wait for our confirmation before continuing. If we see an issue, we will coach you for your second attempt. If there is an issue with your second impression, you can order additional putty here.
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How do I choose the colour(s) I want for my mouthguards?Our website gives you an idea of our colour options. You will indicate your final colour selection on the order form you will be receiving in your kit. The predesigned mouthguards are made in the colour shown in the accompanying picture.
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I've chosen the design I would like on my mouthguard. How do I get it to you?We have multiple options for you to send us your design. You can enter one of the following in the text box provided on your cart: The image URL or, Text, text colour and font or, You can email your choice, in JPEG format, to info@maxxgard.com (PDF's and hand drawings will not work) You can also check out our gallery for more logo ideas You will be receiving a design form in your kit. Here you will select your mouthguard colours and indicate where you would like your image(s) placed. Please note, there is not much room on the mouthguard, so a detailled image may lose some clarity.
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I have an existing model of my teeth but not made using the MaxxGard impression process. Can I use it for my order?Since we offer a 30 day 100% money back comfort guarantee, we prefer that you go through our impression process. It's difficult for us to guarantee an accurate fit if you use another model, since factors outside of our control may affect the fit of your MaxxGard. If you'd still prefer to use your existing model, please contact us via e-mail to arrange for a special order. Don't forget, when you go through the MaxxGard impression process once, we archive your model. Therefore, if you've had no change to your dentition, contact us to reorder and save $50 off the price of your new mouthguard. You also save time since we can start production of your mouthguard right away instead of having to wait until we receive your impression.
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How long does it take to get my mouthguard?The entire process from ordering, to getting an impression kit, to receiving your completed custom mouthguard usually takes around 3 - 4 weeks. Once you place your order, you will receive your kit in the mail in about 2 - 3 business days. Once you receive your kit and take your impression you will return it in the self-addressed, stamped envelope included in your kit . Once we receive your impression, we will custom make your mouthguard within 6 - 10 business days and ship it back to you. All standard shipping charges are included in the price of your kit. If you need your mouthguard sooner or are ordering for 6 athletes or more, at the same time, please contact us to make other shipping arrangements.
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Do you take insurance?We don't have the capability of dealing directly with insurance companies; however, we do provide you with an itemized receipt that you can submit to your insurance for reimbursement if they accept custom fitted mouthguards from a dental laboratory. We recommend that you check with your insurance company directly to see if this is an option.
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Do you ship outside of Canada?Please contact us via email to arrange for a special order if you wish to have your mouthguard shipped outside of the Canadian provinces. American customers can order directly from our American site at www.maxxgard.com
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What if the mouthguard I get doesn’t fit? Can I return it?You are covered by our 30 Day 100% Money Back Comfort Guarantee. With our proven expertise since 1998, the chance that your custom mouthguard won't fit is low. However, we're committed to your complete comfort and satisfaction. So if you're not completely satisfied with the fit of your mouthguard, please contact us with your order number and we will resolve the issue to your full satisfaction. We provide free adjustments and if necessary, we'll send you a new impression kit free of charge to re-take your impressions.
If you have any additional questions, please contact us via e-mail or call our toll free number 1-888-355-7123.
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